Total Quality Management (TQM) in Food Industry MCQs 50 Score: 0 Attempted: 0/50 Subscribe 1. : What does TQM stand for? (A) Total Quality Management (B) Technical Quality Method (C) Total Quantity Management (D) Team Quality Monitoring Show All Answers 2. : The main focus of TQM is on: (A) Profit maximization (B) Customer satisfaction (C) Production increase (D) Employee turnover 3. : Who is considered the father of Total Quality Management? (A) Philip Crosby (B) W. Edwards Deming (C) Joseph Juran (D) Kaoru Ishikawa 4. : Which Japanese concept is closely related to TQM? (A) Kaizen (B) Just-in-Time (C) Lean (D) Six Sigma 5. : Which of the following is a key principle of TQM? (A) Hierarchical decision-making (B) Continuous improvement (C) Ignoring feedback (D) Individual work only 6. : The PDCA cycle in TQM stands for: (A) Plan-Do-Check-Act (B) Prepare-Develop-Control-Apply (C) Plan-Design-Control-Assess (D) Produce-Deliver-Check-Apply 7. : ISO 9001 certification is related to: (A) Product quality (B) Quality management system (C) Environmental management (D) Safety inspection 8. : “Zero Defects” philosophy was introduced by: (A) Juran (B) Crosby (C) Deming (D) Feigenbaum 9. : Benchmarking in TQM means: (A) Setting goals without data (B) Comparing with best industry practices (C) Internal promotion system (D) Cost reduction only 10. : Which tool is used in TQM to identify problem causes? (A) Pareto chart (B) Pie chart (C) Histogram (D) Scatter plot 11. : Which of the following is not part of the 7 quality tools? (A) Flowchart (B) Histogram (C) Control chart (D) Profit-loss statement 12. : Quality Circle involves: (A) Top-level managers only (B) All employees (C) External auditors only (D) Quality department only 13. : In TQM, customer satisfaction depends primarily on: (A) Product quality and service (B) Company size (C) Advertisement budget (D) Employee dress code 14. : The “Deming Prize” is awarded for excellence in: (A) Agriculture (B) Quality management (C) Food innovation (D) Industrial design 15. : A process approach in TQM focuses on: (A) Managing activities as processes (B) Individual performance (C) Marketing strategy (D) Finance control 16. : Statistical Process Control (SPC) is used to: (A) Monitor and control production processes (B) Increase marketing (C) Improve packaging (D) Manage employees 17. : The fishbone diagram is also known as: (A) Cause-and-effect diagram (B) Pareto chart (C) Histogram (D) Scatter plot 18. : Continuous improvement in Japanese is called: (A) Kaizen (B) Kanban (C) Seiri (D) Poka-yoke 19. : Which ISO standard focuses on food safety management? (A) ISO 14001 (B) ISO 22000 (C) ISO 9001 (D) ISO 50001 20. : “Do it right the first time” is a principle by: (A) Crosby (B) Deming (C) Juran (D) Feigenbaum 21. : The main benefit of TQM in the food industry is: (A) Increased quality and customer trust (B) Higher taxes (C) Reduced innovation (D) Complex documentation 22. : “Quality is free” is a famous statement by: (A) Juran (B) Crosby (C) Deming (D) Ishikawa 23. : Which step in PDCA involves implementing the plan? (A) Do (B) Check (C) Plan (D) Act 24. : A histogram is used to show: (A) Frequency distribution of data (B) Causes of variation (C) Relationship between two variables (D) Process flow 25. : Kaizen aims at: (A) Gradual continuous improvement (B) Sudden major changes (C) Reducing workforce (D) Outsourcing processes 26. : The “Check” step in PDCA refers to: (A) Evaluating results (B) Planning objectives (C) Taking corrective action (D) Data collection 27. : In TQM, leadership must ensure: (A) Clear vision and direction (B) Strict punishment (C) Cost cutting (D) Outsourcing 28. : A Pareto chart is based on the principle that: (A) 80% of problems come from 20% of causes (B) All problems have equal impact (C) 50% of issues are avoidable (D) None of the above 29. : Which of these is not a TQM principle? (A) Customer focus (B) Employee involvement (C) Reactive management (D) Process approach 30. : TQM encourages: (A) Teamwork (B) Individualism (C) Isolation (D) Secrecy 31. : What is the main role of top management in TQM? (A) Commitment and leadership (B) Accounting (C) Marketing only (D) Hiring workers 32. : Quality audit means: (A) Systematic examination of quality system (B) Checking financial records (C) Product labeling (D) Market research 33. : “Fitness for use” was defined by: (A) Juran (B) Deming (C) Crosby (D) Ishikawa 34. : TQM improves competitiveness by: (A) Enhancing product quality (B) Increasing defects (C) Limiting feedback (D) Cutting corners 35. : Poka-yoke refers to: (A) Error prevention (B) Team leadership (C) Training method (D) Quality audit 36. : Which tool identifies variation over time? (A) Control chart (B) Fishbone diagram (C) Pareto chart (D) Flowchart 37. : Customer feedback in TQM helps to: (A) Improve quality continuously (B) Ignore complaints (C) Reduce transparency (D) Increase cost 38. : Which of these is a key element of TQM? (A) Employee participation (B) Ignoring training (C) Centralized decision making (D) Uncontrolled processes 39. : The concept of Six Sigma was developed by: (A) Motorola (B) Toyota (C) IBM (D) Nestlé 40. : Six Sigma focuses on: (A) Reducing process variation (B) Increasing variation (C) Reducing cost only (D) None of these 41. : Quality assurance ensures that: (A) Processes produce quality results (B) All products are identical (C) Inspections are skipped (D) None of these 42. : TQM success depends on: (A) Employee commitment (B) High marketing budget (C) Supplier monopoly (D) None 43. : In the food industry, HACCP is linked with: (A) Food safety assurance (B) Product labeling (C) Cost accounting (D) Packaging 44. : Quality policy is usually prepared by: (A) Top management (B) Workers (C) Auditors (D) Customers 45. : Which document describes company quality procedures? (A) Quality manual (B) Annual report (C) Marketing plan (D) Product brochure 46. : Corrective action is taken: (A) After identifying non-conformities (B) Before process starts (C) Without data (D) Randomly 47. : Internal quality audits are performed to: (A) Evaluate effectiveness of QMS (B) Punish employees (C) Increase cost (D) Delay production 48. : In TQM, suppliers are viewed as: (A) Partners in quality (B) Outsiders (C) Rivals (D) None 49. : Employee training in TQM focuses on: (A) Quality awareness and skills (B) Sales techniques (C) Accounting (D) Legal aspects 50. : The ultimate goal of TQM is: (A) Continuous improvement and customer satisfaction (B) Profit maximization (C) Expansion only (D) Brand popularity