Telephonic and Virtual Communication Etiquette MCQs

1. : What is the first thing you should do when answering a professional phone call?
(A) Say “Hello” without introducing yourself
(B) Greet and introduce yourself/company
(C) Ask “Who is this?” immediately
(D) Put the caller on hold

2. : Which of the following should be avoided during a professional phone call?
(A) Speaking clearly and politely
(B) Multitasking while talking
(C) Listening actively
(D) Confirming important details

3. : In virtual meetings, what is the recommended practice when not speaking?
(A) Turn off the camera
(B) Keep your microphone muted
(C) Interrupt to share your ideas
(D) Keep typing loudly

4. : Which is a good practice for ensuring clarity in telephonic communication?
(A) Speak quickly to save time
(B) Use a clear, steady tone and avoid jargon
(C) Avoid repeating important details
(D) Use slang to be friendly

5. : Why is eye contact important in virtual communication?
(A) To look serious at all times
(B) It shows attentiveness and engagement
(C) To make others uncomfortable
(D) To avoid looking at notes

6. : What is the best way to handle technical issues during a virtual meeting?
(A) Ignore them and keep speaking
(B) Inform participants and attempt to resolve them
(C) End the meeting immediately
(D) Ask someone else to speak for you without telling the group

7. : When ending a professional phone call, what should you do?
(A) Hang up as soon as you finish talking
(B) Summarize the discussion and thank the caller
(C) Leave without saying goodbye
(D) Wait for the caller to hang up first

8. : What is a key factor for effective virtual communication?
(A) Good lighting and professional background
(B) Wearing sunglasses indoors
(C) Keeping your camera off
(D) Speaking without pauses

9. : Which of the following is considered bad etiquette in a virtual meeting?
(A) Checking your phone constantly
(B) Speaking one at a time
(C) Taking notes silently
(D) Nodding to show understanding

10. : What should you do if you cannot attend a scheduled virtual meeting?
(A) Ignore it completely
(B) Inform the organizer in advance
(C) Log in and leave immediately
(D) Send no explanation