Conflict Resolution and Mediation Ethics

1. : What is the primary goal of conflict resolution?
(A) To declare a winner and a loser
(B) To manage and resolve disputes peacefully
(C) To avoid communication between parties
(D) To increase competition

2. : Which of the following best describes mediation?
(A) A process where a neutral third party facilitates dialogue
(B) A legal judgment imposed by a court
(C) A unilateral decision by management
(D) A competitive debate between parties

3. : Which ethical principle is most important for a mediator?
(A) Impartiality
(B) Profit maximization
(C) Authority
(D) Aggressiveness

4. : Confidentiality in mediation means:
(A) Sharing private details with outsiders
(B) Keeping discussions private unless permitted by both parties
(C) Recording all sessions for public use
(D) Disclosing information to lawyers automatically

5. : Which of the following is NOT a conflict resolution strategy?
(A) Collaboration
(B) Avoidance
(C) Compromise
(D) Exploitation

6. : In mediation ethics, a mediator must avoid:
(A) Neutrality
(B) Conflicts of interest
(C) Encouraging communication
(D) Promoting fairness

7. : Which style of conflict resolution seeks a win-win outcome?
(A) Competition
(B) Collaboration
(C) Avoidance
(D) Domination

8. : What role does “active listening” play in mediation?
(A) It increases misunderstanding
(B) It helps clarify issues and build trust
(C) It reduces empathy
(D) It weakens negotiation

9. : Which ethical concern arises if a mediator favors one party?
(A) Transparency
(B) Bias and unfairness
(C) Efficiency
(D) Confidentiality

10. : Mediation is often preferred over litigation because it:
(A) Takes longer and costs more
(B) Focuses on punishment
(C) Preserves relationships and is less adversarial
(D) Eliminates the need for fairness