MGT510
Q#1: How can the quality be computed?
(A) Quality = Expectation / Performance
(B) Quality = Performance / Expectation
(C) Quality = Performance + Expectation
(D) Quality = Performance – Expectation
Answer: (B) Quality = Performance / Expectation
Q#2: Should you forget the problem once solved?
(A) No, it might go wrong again
(B) No, there might still be ways to improve it
(C) Yes, and move on to the next problem
(D) Yes, and concentrate on maximizing production
Answer: (B) No, there might still be ways to improve it
Q#3: Which of the following refers that managers are not responsible for execution of work, but responsible for how the work is done?
(A) Operations management
(B) Quality management
(C) Scientific management
(D) Bureaucratic management
Answer: (C) Scientific management
Q#4: The customer value strategy includes all of the following EXCEPT:
(A) Product characteristics
(B) Faster delivery
(C) Support services
(D) Attributes
Answer: (D) Attributes
Q#5: Who was the key internal stakeholder in the old paradigm?
(A) One’s boss
(B) One’s supplier
(C) One’s customer
(D) One’s associates
Answer: (A) One’s boss
Q#6: Which of the following is the correct sequence of an organization’s supply chain?
(A) Transformation → Delivery → Acquisition
(B) Transformation → Acquisition → Delivery
(C) Delivery → Acquisition → Transformation
(D) Acquisition → Transformation → Delivery
Answer: (D) Acquisition → Transformation → Delivery
Q#7: According to “Total Quality” view, quality refers to:
(A) Exceeding needs and satisfying expectations
(B) Satisfying needs and exceeding expectations
(C) Catering needs only
(D) Handling expectations only
Answer: (B) Satisfying needs and exceeding expectations
Q#8: What is the focus of total quality approach?
(A) Long-term profits and continuous improvement
(B) Short-term profits and irregular improvement
(C) Long-term profits and irregular improvement
(D) Short-term profits and continuous improvement
Answer: (A) Long-term profits and continuous improvement
Q#9: What is continuous improvement?
(A) Large-scale power system
(B) Future-oriented decision system
(C) Data placement system
(D) Sustained, gradual improvement with constancy of purpose
Answer: (D) Sustained, gradual improvement with constancy of purpose
Q#10: During 1990s, which institutions focused more on quality?
(A) Education and health care only
(B) Education, health care, and government
(C) Health care and government only
(D) Government and financial institutions only
Answer: (B) Education, health care, and government
Q#11: What is the nature of total quality approach?
(A) Organization-based system
(B) People-focused management system
(C) Science-oriented process
(D) Home-based system
Answer: (B) People-focused management system
Q#12: What does the term process mean?
(A) Guidance and control of action
(B) Act of entering
(C) Sequence of activities to achieve results
(D) Order of writing details
Answer: (C) Sequence of activities to achieve results
Q#13: Which condition is involved in every major activity?
(A) Mounts traditional boundaries
(B) Mounts modern boundaries
(C) Crosses modern boundaries
(D) Crosses traditional boundaries
Answer: (D) Crosses traditional organizational boundaries
Q#14: What most affects reliability and maintenance of a product/service?
(A) Price
(B) Design
(C) Concept
(D) Fabrication
Answer: (B) Design
Q#15: What are the ideal values for production?
(A) Means
(B) Tolerances
(C) Targets
(D) Measurements
Answer: (C) Targets
Q#16: How often should people think of continuous improvement?
(A) Every week
(B) Every minute
(C) Every month
(D) Every year
Answer: (B) Every minute
Q#17: Which statement about quality is TRUE?
(A) Measurement properties
(B) Degree of magnitude
(C) Conformance + features + ability to satisfy needs
(D) Totality of features that satisfy needs
Answer: (D) Totality of features and characteristics that satisfy needs
Q#18: Which refers to consequences that detract from meeting needs?
(A) Nonconformance
(B) Conformance
(C) Dissatisfiers
(D) Sacrifices
Answer: (C) Dissatisfiers
Q#19: Which of the following considers quality as fitness for use?
(A) Producer’s view
(B) Customer’s view
(C) Value-based view
(D) Manufacturing view
Answer: (B) Customer’s view