Q#1: Transmitting information to outsiders represents which managerial role?
(A) Disseminator
(B) Spokesperson
(C) Representative
(D) Figurehead
Answer: (B) Spokesperson
Q#2: Violating norms causing harm is:
(A) Deviant workplace behavior
(B) Emotional labor
(C) Emotional disorder
(D) None
Answer: (A) Deviant workplace behavior
Q#3: Which is NOT a universal emotion?
(A) Anger
(B) Fear
(C) Hate
(D) Sadness
Answer: (C) Hate
Q#4: Time at which an event is seen is a:
(A) Situation factor
(B) Perceiver factor
(C) Reality
(D) Target factor
Answer: (A) Situation factor
Q#5: Intuitive decision making is used when:
(A) High uncertainty exists
(B) Facts are available
(C) Programmed decisions
(D) No time constraint
Answer: (A) High uncertainty exists
Q#6: Greatest good for greatest number refers to:
(A) Utilitarianism
(B) Justice
(C) Rights
(D) Satisfying
Answer: (A) Utilitarianism
Q#7: Example of externally caused behavior:
(A) Late due to flat tire
(B) Promotion due to ability
(C) Fired for sleeping
(D) Promotion for hard work
Answer: (A) Late due to flat tire
Q#8: Three elements of motivation are:
(A) Interest, activity, reward
(B) Awareness, effort, outcome
(C) Stimulation, progress, achievement
(D) Intensity, direction, persistence
Answer: (D) Intensity, direction, persistence
Q#9: Correct order of Maslow’s hierarchy:
(A) Physiological, esteem, safety, social, self-actualization
(B) Physiological, safety, social, esteem, self-actualization
(C) Safety, physiological, esteem, social, self-actualization
(D) Physiological, social, safety, esteem, self-actualization
Answer: (B) Physiological, safety, social, esteem, self-actualization
Q#10: Hunger, thirst etc. belong to:
(A) Existence
(B) Safety
(C) Growth
(D) Physiological
Answer: (A) Existence
Q#11: True statement about older employees:
(A) Lower avoidable absence
(B) Lower unavoidable absence
(C) More likely to quit
(D) More flexible
Answer: (A) Lower avoidable absence
Q#12: NOT a benefit of flextime:
(A) Reduced absenteeism
(B) Improved productivity
(C) Decreased satisfaction
(D) Improved promptness
Answer: (C) Decreased satisfaction
Q#13: True statement about groups:
(A) All command groups are task groups
(B) All task groups are friendship groups
(C) All command groups are informal
(D) All informal groups are command groups
Answer: (A) All command groups are task groups
Q#14: NOT a component of effective teams:
(A) Work design
(B) Company identity
(C) Supportive context
(D) Team processes
Answer: (B) Company identity
Q#15: Groupthink results in:
(A) Better decisions
(B) Risky decisions
(C) Less critical analysis
(D) Unpopular decisions
Answer: (C) Less critical analysis
Q#16: Least innovative alternatives come from:
(A) Face-to-face groups
(B) Brainstorming
(C) Delphi technique
(D) Nominal group technique
Answer: (A) Face-to-face groups
Q#17: Best technique for multinational decision making:
(A) Brainstorming
(B) Nominal group
(C) Electronic meeting
(D) Postal service
Answer: (C) Electronic meeting
Q#18: Body language communication is:
(A) Non-verbal
(B) Physical characteristics
(C) Semantics
(D) Excitement
Answer: (A) Non-verbal
Q#19: Best network for leadership emergence:
(A) Chain
(B) All-channel
(C) Wheel
(D) Direct
Answer: (B) All-channel
Q#20: Stable psychological traits are:
(A) Attitude
(B) Personality
(C) Perception
(D) Mind-set
Answer: (B) Personality
Q#21: Reading trade magazines is role of:
(A) Disseminator
(B) Leader
(C) Monitor
(D) Spokesperson
Answer: (C) Monitor
Q#22: Disseminator role involves:
(A) Public speaking
(B) Hiring staff
(C) Informing subordinates
(D) Planning strategy
Answer: (C) Informing subordinates
Q#23: Negative factor for performance:
(A) Citizenship
(B) Productivity
(C) Turnover
(D) Satisfaction
Answer: (C) Turnover
Q#24: One-day unpaid suspension is:
(A) Negative reinforcement
(B) Punishment
(C) Extinction
(D) Positive reinforcement
Answer: (B) Punishment
Q#25: Stable behavior pattern is:
(A) Emotions
(B) Moods
(C) Values
(D) Personality
Answer: (D) Personality
Q#26: Inherited vs environment factor is:
(A) Individual differences
(B) Psychological contributions
(C) Nature vs nurture
(D) Psychological contract
Answer: (C) Nature vs nurture
Q#27: Social and cooperative decision style:
(A) Behavioral
(B) Directive
(C) Analytical
(D) Conceptual
Answer: (A) Behavioral
Q#28: Trait theories:
(A) Fit traits to situations
(B) Emphasize situations
(C) Leaders are born
(D) Focus on traits & abilities
Answer: (D) Focus on traits & abilities
Q#29: Conversion process requires:
(A) Machinery, computers, skills
(B) Raw materials
(C) Products
(D) HR systems
Answer: (A) Machinery, computers, skills
Q#30: Social learning method is:
(A) Directories
(B) Purchase invoices
(C) TV commercial
(D) Work manual
Answer: (C) TV commercial
Q#31: Acceptance of unequal power is:
(A) Terminal values
(B) Power distance
(C) Fairness
(D) Uncertainty avoidance
Answer: (B) Power distance
Q#32: Reporting poor performance shows:
(A) Cognitive
(B) Affective
(C) Behavioral
(D) None
Answer: (A) Cognitive