Q#1: Conflict must be _____ by the parties to it.
(A) perceived
(B) ignored
(C) eliminated
(D) avoided
Answer: (A) perceived
Q#2: The traditional view of conflict argues that conflict _____.
(A) is useful
(B) indicates a malfunctioning within the group
(C) improves performance
(D) is necessary
Answer: (B) indicates a malfunctioning within the group
Q#3: The _____ view of conflict argues that some conflict is absolutely necessary for a group to perform effectively.
(A) traditional
(B) behavioral
(C) interactionist
(D) modern
Answer: (C) interactionist
Q#4: _______ conflicts are almost always dysfunctional.
(A) Task
(B) Relationship
(C) Process
(D) Functional
Answer: (B) Relationship
Q#5: During the _____ stage of the conflict process, conditions are present that create opportunities for conflict to arise.
(A) behavior
(B) outcome
(C) potential opposition or incompatibility
(D) resolution
Answer: (C) potential opposition or incompatibility
Q#6: Assertiveness is _____.
(A) ignoring others
(B) the degree to which one party attempts to satisfy his/her own concerns
(C) avoiding conflict
(D) cooperation level
Answer: (B) the degree to which one party attempts to satisfy his/her own concerns
Q#7: Labor-management negotiations over wages exemplifies _____ bargaining.
(A) integrative
(B) distributive
(C) cooperative
(D) mixed
Answer: (B) distributive
Q#8: _____ bargaining builds long-term relationships and facilitates working together in the future.
(A) Distributive
(B) Integrative
(C) Competitive
(D) Fixed
Answer: (B) Integrative
Q#9: During which phase of the negotiation process do the parties exchange their initial proposals or demands?
(A) preparation
(B) definition of ground rules
(C) clarification
(D) closing
Answer: (B) definition of ground rules
Q#10: In negotiations, Brazilians are likely to use physical contact.
(A) True
(B) False
(C) Sometimes
(D) Rarely
Answer: (A) True
Q#11: Work specialization is also referred to as ___
(A) job enlargement
(B) division of labor
(C) job rotation
(D) job design
Answer: (B) division of labor
Q#12: Production organized into departments like casting, finishing, shipping is example of _____ departmentalization.
(A) customer
(B) process
(C) geographic
(D) product
Answer: (B) process
Q#13: The ____ is characterized by highly routine operating tasks achieved through specialization.
(A) adhocracy
(B) bureaucracy
(C) matrix
(D) team
Answer: (B) bureaucracy
Q#14: The ____ violates the unity-of-command concept.
(A) simple structure
(B) matrix structure
(C) functional structure
(D) divisional structure
Answer: (B) matrix structure
Q#15: The ____ is also called the network or modular organization.
(A) virtual organization
(B) bureaucracy
(C) matrix
(D) team structure
Answer: (A) virtual organization
Q#16: The boundaryless organization relies heavily on _____.
(A) supervision
(B) authority
(C) information technology
(D) hierarchy
Answer: (C) information technology
Q#17: The _____ is a structure characterized by extensive departmentalization, high formalization, limited information network, and centralization.
(A) organic model
(B) mechanistic model
(C) simple structure
(D) matrix structure
Answer: (B) mechanistic model
Q#18: Changes in corporate strategy precede and lead to _____.
(A) stability
(B) changes in structure
(C) decline
(D) conflict
Answer: (B) changes in structure
Q#19: Institutionalization is the process through which _____.
(A) employees are fired
(B) culture is ignored
(C) an organization takes on a life of its own
(D) structure is removed
Answer: (C) an organization takes on a life of its own
Q#20: _____ is the process that adapts employees to the organization’s culture.
(A) selection
(B) socialization
(C) training
(D) mentoring
Answer: (B) socialization
Q#21: The objective of effective _____ is to match individual characteristics with job requirements.
(A) planning
(B) selection
(C) controlling
(D) directing
Answer: (B) selection
Q#22: _____ evaluation provides feedback from full circle contacts.
(A) 360-degree
(B) peer
(C) supervisor
(D) self
Answer: (A) 360-degree
Q#23: Change agents are responsible for _____.
(A) resisting change
(B) initiating and managing change
(C) stopping change
(D) ignoring change
Answer: (B) initiating and managing change
Q#24: Refreezing involves _____.
(A) avoiding change
(B) making new behavior permanent
(C) reversing change
(D) delaying change
Answer: (B) making new behavior permanent
Q#25: Organizational development is _____.
(A) financial growth
(B) planned change process
(C) marketing strategy
(D) production system
Answer: (B) planned change process