Q#1: Giving an employee a two-day suspension from work without pay for showing up drunk is an example of which of the following:
(A) Punishment
(B) Positive reinforcement
(C) Extinction
(D) Negative reinforcement
Answer: (A) Punishment
Q#2: Rabia is working in a software house. She is a very hardworking, motivated to achieve organizational goals and wishes to continue her job with the same organization. Her behavior is showing:
(A) Job involvement
(B) Job satisfaction
(C) Job commitment
(D) Job enrichment
Answer: (A) Job involvement
Q#3: Which of the following lay the foundation for the understanding of attitudes and motivation because they influence our perceptions?
(A) Moods
(B) Behaviors
(C) Values
(D) Customs
Answer: (C) Values
Q#4: _________________ are the preferences concerning the ends to be achieved.
(A) Terminal values
(B) Instrumental values
(C) Theoretical values
(D) Social values
Answer: (A) Terminal values
Q#5: Which of the following is NOT included in the values across cultures?
(A) Uncertainty Avoidance
(B) Power Distance
(C) Assertiveness
(D) Individualism versus collectivism
Answer: (C) Assertiveness
Q#6: Which of the following statements is TRUE for affect?
(A) Affect is a type of emotion and religion
(B) Affect is a type of mood and environment
(C) Affect can be a mood or an emotion
(D) Affect is the result of conscious thought
Answer: (C) Affect can be a mood or an emotion
Q#7: The ability of a person to manipulate his/her emotions according to a given situation is called:
(A) Emotional Intelligence
(B) Emotional Constraints
(C) Affective Emotions
(D) Cognitive dissonance
Answer: (A) Emotional Intelligence
Q#8: Organizational members who intentionally violate established norms that result in negative consequences show:
(A) Deviant Workplace Behavior
(B) Emotional Labor
(C) Emotional disorder
(D) None of the given options
Answer: (A) Deviant Workplace Behavior
Q#9: What is the most relevant application of perception concepts to OB?
(A) The perceptions people form about each other
(B) The perceptions people form about their employer
(C) The perceptions people form about society
(D) The perceptions people form about external reality
Answer: (A) The perceptions people form about each other
Q#10: Whenever Sana is successful she takes full credit, but when unsuccessful she blames others. She is doing:
(A) Self-serving bias
(B) The halo effect
(C) Distinctiveness
(D) Projection
Answer: (A) Self-serving bias
Q#11: Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfer’s needs?
(A) Existence
(B) Safety
(C) Growth
(D) Physiological
Answer: (A) Existence
Q#12: Which of the following is NOT an important issue relating to goal-setting theory?
(A) Defining the goal
(B) Goal difficulty
(C) Goal specificity
(D) Equity among co-workers
Answer: (D) Equity among co-workers
Q#13: Which of the following is one of the relationships proposed in expectancy theory?
(A) Reward-satisfaction relationship
(B) Satisfaction-performance relationship
(C) Rewards-personal goals relationship
(D) Effort-satisfaction relationship
Answer: (C) Rewards-personal goals relationship
Q#14: What continuum in the two-factor theory is made up of the hygiene factors?
(A) No dissatisfaction to dissatisfaction
(B) No dissatisfaction to satisfaction
(C) Satisfaction to no satisfaction
(D) Satisfaction to dissatisfaction
Answer: (A) No dissatisfaction to dissatisfaction
Q#16: Who sets MBO objectives?
(A) The immediate supervisor
(B) The superior and subordinate
(C) The head of department
(D) The employees themselves
Answer: (B) The superior and subordinate
Q#17: The tendency to exert less effort in a group is called:
(A) Sucker effect
(B) Social loafing
(C) Social facilitation
(D) Socialization
Answer: (B) Social loafing
Q#18: Teams generally have a(n) __________ impact on employee motivation.
(A) Inconsistent
(B) Positive
(C) Discouraging
(D) Neutral
Answer: (B) Positive
Q#19: Demand on leader is __________ in a team comprising of 2-7 members.
(A) High
(B) Highest
(C) Low
(D) Moderate
Answer: (C) Low
Q#20: One drawback of a small team is:
(A) Lack of diversity of views
(B) Less chances of disagreement
(C) Less rigidity
(D) Less difficult to assemble
Answer: (A) Lack of diversity of views
Q#21: Teams allowing collaboration between physically dispersed members are:
(A) Local
(B) Global
(C) Virtual
(D) Interactive
Answer: (C) Virtual
Q#22: Which is true about virtual teams?
(A) Absence of verbal cues
(B) Limited social context
(C) People collaborate online
(D) All of the given options
Answer: (D) All of the given options
Q#23: Group discussion producing extreme attitudes is called:
(A) Group think
(B) Group shift
(C) Group polarization
(D) Social loafing
Answer: (C) Group polarization
Q#24: A group decision method with independent judgments is:
(A) Brainstorming
(B) Groupthink
(C) Nominal Group Technique
(D) Delphi model
Answer: (C) Nominal Group Technique
Q#25: Least innovative alternatives are generated by:
(A) Face-to-face interacting groups
(B) Brainstorming
(C) Delphi technique
(D) Nominal group technique
Answer: (A) Face-to-face interacting groups
Q#26: Which technique restricts discussion during decision-making?
(A) Groupthink
(B) Nominal group
(C) Brainstorm
(D) Electronic meeting
Answer: (B) Nominal group
Q#27: According to Robert House, which statement is true?
(A) Managers use authority inherent in rank
(B) Leaders are primary agents of change
(C) Leaders create vision
(D) Leaders communicate vision
Answer: (A) Managers use authority inherent in rank
Q#28: University of Michigan researchers concluded:
(A) Employee-oriented leaders had lower productivity
(B) Employee-oriented leaders had higher productivity
(C) Production-oriented leaders created lower employee satisfaction
(D) Production-oriented leaders created higher employee satisfaction
Answer: (C) Production-oriented leaders created lower employee satisfaction
Q#29: The means by which communication is passed is called:
(A) Medium
(B) Instrument
(C) Conductor
(D) Transmission
Answer: (A) Medium
Q#30: Manager marketing communicating with manager production is:
(A) Upward communication
(B) Downward communication
(C) Lateral communication
(D) Vertical communication
Answer: (C) Lateral communication
Q#31: Seeking reactions from employees is part of:
(A) Adjourning phase
(B) Encoding phase
(C) Decoding phase
(D) Feedback phase
Answer: (D) Feedback phase
Q#32: Memos, letters, emails, fax, etc. are examples of:
(A) Informal communication channels
(B) Formal communication channels
(C) Written communication
(D) Nonverbal communication
Answer: (B) Formal communication channels
Q#33: Important nonverbal communication component is:
(A) Written memo
(B) Paraphrase
(C) Eye contact
(D) E-mail
Answer: (C) Eye contact
Q#34: Rumors flourish in:
(A) Ambiguous situation
(B) Well-communicated change
(C) Assurance by management
(D) Chain communication style
Answer: (A) Ambiguous situation
Q#35: OB knowledge mainly comes from:
(A) Psychology
(B) Sociology
(C) Anthropology
(D) Physiology
Answer: (A) Psychology
Q#36: Shared beliefs about expected behaviors are:
(A) Group ethics
(B) Group norms
(C) Group criteria
(D) Group unity
Answer: (B) Group norms
Q#37: Preferences for means to achieve ends are:
(A) Terminal values
(B) Instrumental values
(C) Theoretical values
(D) Social values
Answer: (B) Instrumental values
Q#38: Big Five model is related to:
(A) Perception
(B) Personality
(C) Experience
(D) Culture
Answer: (B) Personality