(OD)?
(A) OD is based on behavioral science knowledge and practices
(B) OD includes micro and macro concepts
(C) OD tends to neglect personal and social characteristics of a system
(D) OD includes strategy and organizational design
Answer: (C) OD tends to neglect personal and social characteristics of a system
Q#2: A structural/behavioral focus is required to bring which change in the organizations?
(A) Quantitative
(B) Qualitative
(C) Cultural
(D) Rapid
Answer: (C) Cultural
Q#3: Improving the health of the organization is called:
(A) Change
(B) Efficiency
(C) Effectiveness
(D) Development
Answer: (D) Development
Q#4: Which of the following is the characteristic of effective organization?
(A) Centralized decision making
(B) Low conflict about tasks and projects
(C) High energy spent in clashing over interpersonal difficulties
Answer: (B) Low conflict about tasks and projects
Q#5: In which approach the organization is viewed as a set of processes that can be linked to the quality of products and services, modeled through statistical techniques and improved continuously?
(A) Laboratory training
(B) Survey feedback
(C) Participative management
(D) Quality of work life
Answer: (C) Participative management
Q#6: Culture is created and reinforced on:
(A) The time of hiring an employee
(B) The time of starting a new venture
(C) Daily basis through different methods
(D) Yearly basis and adjusted with the changing external environment
Answer: (C) Daily basis through different methods
Q#7: Which of the following change model conceives the change as a modification of some forces that keep a systemâs behavior stable?
(A) Lewinâs Change Model
(B) Action research model
(C) General model of change
(D) None of the given options
Answer: (A) Lewinâs Change Model
Q#8: In Lewinâs change model, shifting the departments or individuals to a new level represents which step?
(A) Problem identification
(B) Unfreezing
(C) Moving
(D) Refreezing
Answer: (C) Moving
Q#9: __________ is the process of taking the new, changed way of doing things and making it fit comfortably into oneâs total self-concept.
(A) Personal refreezing
(B) Relational refreezing
(C) Disconfirmation
(D) Personal unfreezing
Answer: (A) Personal refreezing
Q#10: âBonus on the basis of new feedback systemâ is an example of which of the following?
(A) Personal refreezing
(B) System refreezing
(C) Personal unfreezing
(D) System unfreezing
Answer: (D) System unfreezing
Q#11: In under organized organizations which of the following factors is NOT present?
(A) Too little constraint or regulation for effective task performance
(B) Communication is fragmented
(C) Job responsibilities are ambiguous
(D) Conflicts are avoided
Answer: (D) Conflicts are avoided
Q#12: Which of the following problem is associated with internal practitioners of organization development?
(A) Unfamiliarity with internal culture and technologies used
(B) Lack of specialized skills
(C) Greater degree of influence than external practitioners
(D) Less freedom of operations
Answer: (B) Lack of specialized skills
Q#13: Which of the following is NOT necessary to be exhibited in a successful change practitioner?
(A) Empathy
(B) Straight forwardness
(C) Knowledge of the theories
(D) Methods within the consultant’s own discipline
Answer: (B) Straight forwardness
Q#14: In which of the following ethical dilemma, the purpose of the change effort is not clear and the client/practitioner disagree over how to achieve the goals?
(A) Technical Ineptness
(B) Value and Goal Conflict
(C) Coercion
(D) Misuse of Data
Answer: (B) Value and Goal Conflict
Q#15: In which of the following ethical dilemmas organization members are forced to participate in an OD intervention?
(A) Technical Ineptness
(B) Value and Goal Conflict
(C) Coercion
(D) Misuse of Data
Answer: (C) Coercion
Q#16: When seeking help from organization practitioner, organization typically starts with which of the following?
(A) Ways of implementing change
(B) Evaluating the change
(C) Presenting problem
(D) Planning change
Answer: (C) Presenting problem