Q#1: Developing a marketing strategy for a new product is an example of which consulting model?
(A) Purchase of Expertise Model
(B) Doctor-patient Model
(C) Process Consultation Model
(D) Organization model
Answer: (A) Purchase of Expertise Model
Q#2: âOrganization development practitioner should consult the relevant employeesâ is an example of which contracting process?
(A) Describing
(B) Mutual Expectations
(C) Time and Resources
(D) Ground Rules
Answer: (B) Mutual Expectations
Q#3: All of the following are conflict controlling strategies EXCEPT:
(A) Prevent the ignition of conflict
(B) Set limits on the form of the conflict
(C) Help the parties to ignore the conflict
(D) Eliminate or resolve the basic issues causing the conflict
Answer: (C) Help the parties to ignore the conflict
Q#4: Which one of the following is NOT part of team development training meeting?
(A) Norms of meeting
(B) Setting Objectives
(C) Collecting Data
(D) Planning the Meeting
Answer: (C) Collecting Data
Q#5: Which stage of Lewinâs change model is NOT resistant to change?
(A) Unfreezing
(B) Movement
(C) Refreezing
(D) All stages are equally resistant
Answer: (A) Unfreezing
Q#6: A person who initiates, stimulates, or facilitates a change program is called:
(A) Organization development manager
(B) Organization development practitioner
(C) Organization development stimulator
(D) Organization development facilitator
Answer: (B) Organization development practitioner
Q#7: Which model focuses on planned change as a cyclical process where research guides action?
(A) Action research model
(B) Lewinâs change model
(C) Contemporary action research
(D) Lickert scale
Answer: (A) Action research model
Q#8: In IBM, OD groups reporting to HR or president are categorized as:
(A) Internal practitioner
(B) External practitioner
(C) Internal and external practitioner mix
(D) General OD consultants
Answer: (A) Internal practitioner
Q#9: Culture reflects the values, ethics, beliefs, personality and traits of:
(A) Company founders, management and employees
(B) Management and customers
(C) Just employees
(D) Upper and middle management
Answer: (A) Company founders, management and employees
Q#10: Which activity involves âmotivating changeâ in effective change management?
(A) Creating readiness for change
(B) Describe the core ideology
(C) Assessing change agent power
(D) Activity planning
Answer: (A) Creating readiness for change
Q#11: Which stage in action research model includes installing new methods, redesigning structures, and reinforcing behavior?
(A) Intervention
(B) Planning change
(C) Evaluation
(D) Feedback
Answer: (A) Intervention
Q#12: All of the following are conflict controlling strategies EXCEPT:
(A) Prevent the ignition of conflict
(B) Set limits on the form of the conflict
(C) Help parties cope differently with consequences
(D) Highlighting basic issues causing conflict
Answer: (D) Highlighting basic issues causing conflict
Q#13: ______ consists of small group of employees who meet voluntarily to identify and solve productivity problems.
(A) Quality circle
(B) Total Quality Management
(C) Organizational Development
(D) Network structure
Answer: (A) Quality circle
Q#14: Which of the following is a result of globalization and information technology trends?
(A) Economic trends
(B) Political trends
(C) Customerâs tastes
Answer: (A) Economic trends
Q#15: ______ specifies empirical data needed, how they will be collected, and how they will be converted into information.
(A) Operational definition
(B) Reliability
(C) Validity
(D) Diagnosis
Answer: (A) Operational definition