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Reference interview techniques MCQs

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1. : What is the main purpose of a reference interview in a library?





2. : The first step in the reference interview process is:





3. : Which of the following is the most essential skill for conducting a good reference interview?





4. : Open-ended questions in a reference interview are used to:





5. : Which of the following is an example of an open-ended question?





6. : Closed-ended questions are useful when:





7. : The “neutral questioning” technique helps librarians to:





8. : Active listening in a reference interview means:





9. : Non-verbal communication in a reference interview includes:





10. : The final stage of a reference interview is:





11. : The term “reference negotiation” refers to:





12. : The main barrier to effective reference interviews is:





13. : Paraphrasing in a reference interview is used to:





14. : Why is empathy important in a reference interview?





15. : The “READ” model in reference interviewing stands for:





16. : Which of the following best describes the tone of a good reference interview?





17. : What is the role of feedback in a reference interview?





18. : In digital reference services, which tool is commonly used for conducting reference interviews?





19. : The librarian should avoid using jargon during a reference interview because:





20. : When a user’s question is unclear, the librarian should:





21. : What is the benefit of establishing rapport at the beginning of a reference interview?





22. : A “directional question” from a user usually refers to:





23. : The librarian’s goal in a reference interview is to:





24. : Which of the following is a barrier to effective communication?





25. : “Follow-up” in a reference interview means:





26. : Which of the following behaviors helps build user confidence?





27. : A good reference interview should be:





28. : What should a librarian do if they do not know the answer to a query?





29. : The “neutral attitude” of a librarian means:





30. : The effectiveness of a reference interview can be evaluated by:





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