Q#1: Which one of the following is not considered as a part of organizational output?
(A) Finished goods
(B) Services
(C) Dividends
(D) Capital
Answer: (D) Capital
Q#2: The degree to which people in a country accept that power in institution and organizations is distributed unequally is called:
(A) Terminal Values
(B) Power Distance
(C) Fairness
(D) Uncertainty Avoidance
Answer: (B) Power Distance
Q#3: Emotional responses that the organization requires workers to show are called:
(A) Felt Emotions
(B) Displayed Emotions
(C) Moods
(D) Emotional Intelligence
Answer: (B) Displayed Emotions
Q#4: When an employee expresses organizationally desired emotions during interpersonal transaction, it is called:
(A) Alexithymia
(B) Felt Emotions
(C) Emotional Labor
(D) Displayed Emotions
Answer: (C) Emotional Labor
Q#5: Asif is late for work each day. This behavior shows:
(A) Consensus
(B) Similarity
(C) Reliability
(D) Consistency
Answer: (D) Consistency
Q#6: Amna believing all employees are honest shows:
(A) Prototyping
(B) Contrast effect
(C) Halo effect
(D) Projection
Answer: (D) Projection
Q#7: Best way managers improve performance:
(A) Allocate tasks by personality
(B) Restrict punishment
(C) Give abundant employee growth opportunities
(D) Focus on intrinsic rewards
Answer: (C) Give abundant employee growth opportunities
Q#8: Equity theory involves:
(A) Cost-benefit ratio
(B) Efficiency-effectiveness trade-off
(C) Quantity-quality trade-off
(D) Outcome-input ratio
Answer: (D) Outcome-input ratio
Q#9: Who sets MBO objectives?
(A) Immediate supervisor
(B) Superior and subordinate
(C) Head of department
(D) Employees
Answer: (B) Superior and subordinate
Q#10: Group example (lunch together):
(A) Formal
(B) Informal
(C) Command
(D) Task
Answer: (B) Informal
Q#11: Performing task-focused stage:
(A) Storming
(B) Norming
(C) Maturation
(D) Performing
Answer: (D) Performing
Q#12: Demand on leader in 2–7 member team:
(A) High
(B) Highest
(C) Low
(D) Moderate
Answer: (A) High
Q#13: Self-managed teams effectiveness:
(A) More teams required
(B) Fewer qualified employees
(C) Reduced response time
(D) Increased tech budget
Answer: (C) Reduced response time
Q#14: NOT true about electronic meeting:
(A) Typing responses
(B) Effective in conditions
(C) Group cohesiveness high
(D) Anonymous responses
Answer: (C) Group cohesiveness high
Q#15: Traits predict more accurately than:
(A) Leadership emergence
(B) Extraversion
(C) Awareness
(D) Competence
Answer: (A) Leadership emergence
Q#16: Michigan researchers concluded:
(A) Employee-oriented lower productivity
(B) Employee-oriented higher productivity
(C) Production-oriented lower satisfaction
(D) Production-oriented higher satisfaction
Answer: (B) Employee-oriented higher productivity
Q#17: Supportive leader behavior:
(A) Directive
(B) Supportive
(C) Participative
(D) Achievement-oriented
Answer: (B) Supportive
Q#18: Charismatic leaders:
(A) High performance
(B) Women leadership
(C) Extroversion
(D) Avoid media
Answer: (A) High performance
Q#19: Trust type (senior employee reliable):
(A) Reward-based
(B) Knowledge-based
(C) Identification-based
(D) Deterrence-based
Answer: (B) Knowledge-based
Q#20: Legitimate power is based on:
(A) Rewards
(B) Trust
(C) Structural position
(D) Expertise
Answer: (C) Structural position
Q#21: Physician compliance power:
(A) Formal
(B) Expert
(C) Referent
(D) Information
Answer: (B) Expert
Q#22: Conflict between roles (father & manager):
(A) Intergroup
(B) Interpersonal
(C) Interrole
(D) Intrarole
Answer: (C) Interrole
Q#23: NOT type of conflict:
(A) Task
(B) Person-role
(C) Relationship
(D) Process
Answer: (B) Person-role Conflict
Q#24: Interactionist view:
(A) Necessary for performance
(B) Maturity level
(C) Relationships
(D) Static groups
Answer: (A) Necessary for performance
Q#25: Neutral third party facilitator:
(A) Mediator
(B) Arbitrator
(C) Conciliator
(D) Consultant
Answer: (A) Mediator
Q#26: Small organization design:
(A) More formalization
(B) More specialization
(C) More centralization
(D) Flat hierarchy
Answer: (D) Flat hierarchy
Q#27: Simple structure:
(A) High centralization
(B) High discretion
(C) Standardization
(D) Bureaucracy
Answer: (A) High centralization
Q#28: Boundaryless organization:
(A) Boundaryless organization
Answer: (A) Boundaryless organization
Q#29: Office staff working in warehouse:
(A) Job rotation
(B) Job enlargement
(C) Job enrichment
(D) Job sharing
Answer: (A) Job rotation
Q#30: NOT TQM element:
(A) Customer needs
(B) Benchmarking
(C) Rewarding
(D) Standards
Answer: (C) Rewarding
Q#31: Consultant helps manager understand processes:
(A) Process Consultation
(B) Team Building
(C) Appreciative Inquiry
(D) Sensitivity Training
Answer: (A) Process Consultation
Q#32: Solution development phase:
(A) Process Consultation
(B) Appreciative Inquiry
(C) Integration phase
(D) Team Building
Answer: (C) Integration phase
Q#33: Most weighted selection technique:
(A) Written test
(B) Performance simulation
(C) Electronic test
(D) Interview
Answer: (D) Interview
Q#34: Diversity program centerpiece:
(A) Money
(B) Employer commitment
(C) Training
(D) HR personnel
Answer: (C) Training
Q#35: Strong culture substitutes:
(A) Institutionalization
(B) Formalization
(C) Socialization
(D) Rules
Answer: (B) Formalization
Q#36: Consistency of behavior useful in:
(A) Massive changes
(B) Dynamic environment
(C) Unknown environment
(D) Stable environment
Answer: (D) Stable environment
Q#37: Change in competition:
(A) E-commerce growth
(B) Oil price decline
(C) Urban living interest
(D) Interest rates
Answer: (A) E-commerce growth
Q#38: NOT resistance to change:
(A) Habit
(B) Security
(C) Inertia
(D) Economic factors
Answer: (D) Economic factors
Q#39: Less intense feelings:
(A) Affect
(B) Cognition
(C) Thoughts
(D) Mood
Answer: (D) Mood
Q#40: NOT group characteristic:
(A) Common goal
(B) Interaction
(C) Obligations
(D) Mutually independent
Answer: (D) Mutually independent
Q#41: Spontaneous relations:
(A) Formal
(B) Informal
(C) Business
(D) Government
Answer: (B) Informal
Q#42: NOT personal power base:
(A) Referent
(B) Position power
(C) Expert
(D) Coercive
Answer: (B) Position power
Q#43: Blaming others conflict style:
(A) Competing
(B) Compromising
(C) Avoiding
(D) Accommodating
Answer: (A) Competing
Q#44: Sales vs production conflict:
(A) Resources
(B) Intergroup conflict
(C) Interpersonal
(D) Representative
Answer: (B) Intergroup conflict
Q#45: Incompatible goals but important interaction:
(A) Competition
(B) Collaboration
(C) Compromise
(D) Accommodation
Answer: (B) Collaboration
Q#46: NOT personal conflict cause:
(A) Personalities
(B) Perception
(C) Authority relationships
(D) Communication
Answer: (C) Authority relationships