Q#1: In total quality perspective, quality planning and strategic business planning are:
(A) Different
(B) Consistent
(C) Indistinguishable
(D) Dissimilar
Answer: (B) Consistent
Q#2: What should product development design based on customer survey?
(A) Distributor requirements
(B) Management requirements
(C) Shareholder requirements
(D) Customer requirements
Answer: (D) Customer requirements
Q#3: Which results in low costs?
(A) High productivity & high capacity utilization
(B) Low productivity & low capacity utilization
(C) Low productivity & high capacity utilization
(D) High productivity & low capacity utilization
Answer: (A) High productivity & high capacity utilization
Q#4: Which causes are easy to detect and economical to remove?
(A) Common causes
(B) Special causes
(C) Implicit causes
(D) Assignable causes
Answer: (B) Special causes
Q#5: Which represents a feature dimension of quality?
(A) Product looks and sounds
(B) Brand name and price
(C) Bells and whistles
(D) Ability to repair product
Answer: (D) Ability to repair product
Q#6: Quality processes were included in which century?
(A) 17th
(B) 18th
(C) 19th
(D) 20th
Answer: (D) 20th century
Q#7: Which model values change and learning?
(A) Organism model
(B) Mechanistic model
(C) Cultural model
(D) Total Quality model
Answer: (A) Organism model
Q#8: Deming was invited to:
(A) Germany
(B) Japan
(C) France
(D) China
Answer: (B) Japan
Q#9: Organizations focusing only on problem-solving fail to:
(A) Prevent errors
(B) Focus on customer needs
(C) Learn from past
(D) Integrate functions
Answer: (B) Focus on customer needs
Q#10: Quality applies to:
(A) Products only
(B) Products & services
(C) People & product
(D) Products, services & people
Answer: (D) Products, services & people
Q#11: Quality assurance means:
(A) Policy intention
(B) Implementation functions
(C) Confidence in meeting requirements
(D) Responsibility systems
Answer: (C) Confidence in meeting requirements
Q#12: Which model shows supplier → customer flow?
(A) Organism
(B) Mechanistic
(C) Cultural
(D) Total Quality
Answer: (D) Total Quality model
Q#13: Who is responsible for quality in TQM?
(A) Managing Director
(B) Operative
(C) Quality Manager
(D) Everyone
Answer: (D) Everyone
Q#14: Durability dimension refers to:
(A) Exterior finish
(B) Work quality
(C) Useful life
(D) Ease of repair
Answer: (C) Useful life
Q#15: “Not giving respect to others” is:
(A) Diverting
(B) Excluding
(C) Belittling
(D) Blocking
Answer: (C) Belittling