1. : What does TQM stand for?
(A) Total Quality Management
(B) Technical Quality Method
(C) Total Quantity Management
(D) Team Quality Monitoring
2. : The main focus of TQM is on:
(A) Profit maximization
(B) Customer satisfaction
(C) Production increase
(D) Employee turnover
3. : Who is considered the father of Total Quality Management?
(A) Philip Crosby
(B) W. Edwards Deming
(C) Joseph Juran
(D) Kaoru Ishikawa
4. : Which Japanese concept is closely related to TQM?
(A) Kaizen
(B) Just-in-Time
(C) Lean
(D) Six Sigma
5. : Which of the following is a key principle of TQM?
(A) Hierarchical decision-making
(B) Continuous improvement
(C) Ignoring feedback
(D) Individual work only
6. : The PDCA cycle in TQM stands for:
(A) Plan-Do-Check-Act
(B) Prepare-Develop-Control-Apply
(C) Plan-Design-Control-Assess
(D) Produce-Deliver-Check-Apply
7. : ISO 9001 certification is related to:
(A) Product quality
(B) Quality management system
(C) Environmental management
(D) Safety inspection
8. : “Zero Defects” philosophy was introduced by:
(A) Juran
(B) Crosby
(C) Deming
(D) Feigenbaum
9. : Benchmarking in TQM means:
(A) Setting goals without data
(B) Comparing with best industry practices
(C) Internal promotion system
(D) Cost reduction only
10. : Which tool is used in TQM to identify problem causes?
(A) Pareto chart
(B) Pie chart
(C) Histogram
(D) Scatter plot
11. : Which of the following is not part of the 7 quality tools?
(A) Flowchart
(B) Histogram
(C) Control chart
(D) Profit-loss statement
12. : Quality Circle involves:
(A) Top-level managers only
(B) All employees
(C) External auditors only
(D) Quality department only
13. : In TQM, customer satisfaction depends primarily on:
(A) Product quality and service
(B) Company size
(C) Advertisement budget
(D) Employee dress code
14. : The “Deming Prize” is awarded for excellence in:
(A) Agriculture
(B) Quality management
(C) Food innovation
(D) Industrial design
15. : A process approach in TQM focuses on:
(A) Managing activities as processes
(B) Individual performance
(C) Marketing strategy
(D) Finance control
16. : Statistical Process Control (SPC) is used to:
(A) Monitor and control production processes
(B) Increase marketing
(C) Improve packaging
(D) Manage employees
17. : The fishbone diagram is also known as:
(A) Cause-and-effect diagram
(B) Pareto chart
(C) Histogram
(D) Scatter plot
18. : Continuous improvement in Japanese is called:
(A) Kaizen
(B) Kanban
(C) Seiri
(D) Poka-yoke
19. : Which ISO standard focuses on food safety management?
(A) ISO 14001
(B) ISO 22000
(C) ISO 9001
(D) ISO 50001
20. : “Do it right the first time” is a principle by:
(A) Crosby
(B) Deming
(C) Juran
(D) Feigenbaum
21. : The main benefit of TQM in the food industry is:
(A) Increased quality and customer trust
(B) Higher taxes
(C) Reduced innovation
(D) Complex documentation
22. : “Quality is free” is a famous statement by:
(A) Juran
(B) Crosby
(C) Deming
(D) Ishikawa
23. : Which step in PDCA involves implementing the plan?
(A) Do
(B) Check
(C) Plan
(D) Act
24. : A histogram is used to show:
(A) Frequency distribution of data
(B) Causes of variation
(C) Relationship between two variables
(D) Process flow
25. : Kaizen aims at:
(A) Gradual continuous improvement
(B) Sudden major changes
(C) Reducing workforce
(D) Outsourcing processes
26. : The “Check” step in PDCA refers to:
(A) Evaluating results
(B) Planning objectives
(C) Taking corrective action
(D) Data collection
27. : In TQM, leadership must ensure:
(A) Clear vision and direction
(B) Strict punishment
(C) Cost cutting
(D) Outsourcing
28. : A Pareto chart is based on the principle that:
(A) 80% of problems come from 20% of causes
(B) All problems have equal impact
(C) 50% of issues are avoidable
(D) None of the above
29. : Which of these is not a TQM principle?
(A) Customer focus
(B) Employee involvement
(C) Reactive management
(D) Process approach
30. : TQM encourages:
(A) Teamwork
(B) Individualism
(C) Isolation
(D) Secrecy
31. : What is the main role of top management in TQM?
(A) Commitment and leadership
(B) Accounting
(C) Marketing only
(D) Hiring workers
32. : Quality audit means:
(A) Systematic examination of quality system
(B) Checking financial records
(C) Product labeling
(D) Market research
33. : “Fitness for use” was defined by:
(A) Juran
(B) Deming
(C) Crosby
(D) Ishikawa
34. : TQM improves competitiveness by:
(A) Enhancing product quality
(B) Increasing defects
(C) Limiting feedback
(D) Cutting corners
35. : Poka-yoke refers to:
(A) Error prevention
(B) Team leadership
(C) Training method
(D) Quality audit
36. : Which tool identifies variation over time?
(A) Control chart
(B) Fishbone diagram
(C) Pareto chart
(D) Flowchart
37. : Customer feedback in TQM helps to:
(A) Improve quality continuously
(B) Ignore complaints
(C) Reduce transparency
(D) Increase cost
38. : Which of these is a key element of TQM?
(A) Employee participation
(B) Ignoring training
(C) Centralized decision making
(D) Uncontrolled processes
39. : The concept of Six Sigma was developed by:
(A) Motorola
(B) Toyota
(C) IBM
(D) Nestlé
40. : Six Sigma focuses on:
(A) Reducing process variation
(B) Increasing variation
(C) Reducing cost only
(D) None of these
41. : Quality assurance ensures that:
(A) Processes produce quality results
(B) All products are identical
(C) Inspections are skipped
(D) None of these
42. : TQM success depends on:
(A) Employee commitment
(B) High marketing budget
(C) Supplier monopoly
(D) None
43. : In the food industry, HACCP is linked with:
(A) Food safety assurance
(B) Product labeling
(C) Cost accounting
(D) Packaging
44. : Quality policy is usually prepared by:
(A) Top management
(B) Workers
(C) Auditors
(D) Customers
45. : Which document describes company quality procedures?
(A) Quality manual
(B) Annual report
(C) Marketing plan
(D) Product brochure
46. : Corrective action is taken:
(A) After identifying non-conformities
(B) Before process starts
(C) Without data
(D) Randomly
47. : Internal quality audits are performed to:
(A) Evaluate effectiveness of QMS
(B) Punish employees
(C) Increase cost
(D) Delay production
48. : In TQM, suppliers are viewed as:
(A) Partners in quality
(B) Outsiders
(C) Rivals
(D) None
49. : Employee training in TQM focuses on:
(A) Quality awareness and skills
(B) Sales techniques
(C) Accounting
(D) Legal aspects
50. : The ultimate goal of TQM is:
(A) Continuous improvement and customer satisfaction
(B) Profit maximization
(C) Expansion only
(D) Brand popularity