1. . To prevent the loss of data during power failures, use a(n)_____?
(A) Encryption program
(B) UPS
(C) Firewall
(D) Surge protector
2. . The modification of the software to match changes in the ever changing environment, falls under which category of software maintenance?
(A) Corrective
(B) Adaptive
(C) Perfective
(D) Preventive
3. . Which of the following would be a logical first step in troubleshoot a PC?
(A) Check the computer CMOS
(B) Call the vendor
(C) Define the circumstances of the problem
(D) Define what applications are being used
4. . Which would you do first when troubleshooting a faulty monitor?
(A) Power down the computer, then turn it on again to see if that corrects the problem
(B) Use a meter to check the CRT and internal circuitry for continuity
(C) Power down the monitor, then turn it on again to see if that corrects the problem
(D) Check its connections to the computer and power source
5. . You have a PC with no video. Which of the following is LEAST likely to be causing the problem?
(A) Defective RAM (bank zero)
(B) Crashed hard drive
(C) Defective microprocessor
(D) Loose video card
6. . When connecting a ribbon cable to a connector, how do you know which direction to plug it in?
(A) The colored line in the cable goes to pin #1
(B) The red line in the cable goes to the highest pin number
(C) It does not matter
(D) The blue or red line in the cable goes away from the power connector
7. . What is the first step in diagnosing a completely dead computer at the client site that was working the day before?
(A) Test the power supply
(B) Replace the CMOS battery
(C) Check the AC outlet
(D) Reseat the hard drive controller cable
8. . A workstation has just been installed on an Ethernet LAN, but cannot communicate with the network. What should you check first?
(A) Reinstall the network protocols
(B) Reinstall the network interface card driver
(C) Verify the IP configuration on the workstation
(D) Verify the link status on the computer's network card
9. . One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as:
(A) The device that sends the monitor signals telling it what to display
(B) The area where all of the processing takes place
(C) The area that regulates all of the system power usage
(D) The area where all of the Basic input/output routines are stored
10. . IDE cables have how many pins?
(A) 25
(B) 50
(C) 40
(D) 100