1. Exchange of information between officers and subordinates within the organization is called.
(A) Internal communication
(B) External communication
(C) Both
(D) None
2. Requisitions sent from one department to the other for material within the same organization is called.
(A) Internal communication
(B) External communication
(C) Communication through gestures
(D) Verbal communication
3. Send representatives to establish rapport with the clients.
(A) Internal communication
(B) Verbal communication
(C) External communication
(D) Non-verbal communication
4. When in the communication of message one is speaker and other is listener, it will be called.
(A) Written communication
(B) Non-verbal communication
(C) Verbal communication
(D) All
5. This is unspoken media of communication.
(A) Written communication
(B) Verbal communication
(C) Non-verbal communication
(D) All
6. In this type of speaking, you speak from a previously prepared outline or notes.
(A) Manuscript-reading method
(B) Memorization method
(C) Extemporaneous method
(D) Impromptu method
7. In this type of speaking, you speak by learning the speech. But it is possible only for short talks.
(A) Extemporaneous method
(B) Manuscript-reading method
(C) Memorization method
(D) Impromptu method
8. This speaking method is often faced by high officials. Who are called upon for comments on the spur of moments?
(A) Extemporaneous method
(B) Impromptu method
(C) Memorization method
(D) Manuscript-reading method
9. Just as you use full stop in written document, this is useful during speaking.
(A) Full stop
(B) Question mark
(C) All
(D) Pause
10. You can speak in low or medium volume if number of persons listening are.
(A) 5 to 10
(B) 100 to 200
(C) More than 400
(D) More than 500
11. It is included in the principles of oral communication.
(A) Completeness
(B) Conciseness
(C) All
(D) Clarity
12. This is the feature of oral communication.
(A) All
(B) Free from error and emotion
(C) Clear oral expression
(D) Better understanding
13. It is included in the strategic steps for successful speaking when you are speaking then.
(A) Identify your purpose
(B) All
(C) Prepare Visual Aids
(D) Know your audience
14. Which are the audio and visual aids.
(A) Slides
(B) Film
(C) All
(D) Pictures
15. Such message which cannot be conveyed orally are called.
(A) Verbal communication
(B) External communication
(C) Internal communication
(D) Non-verbal communication
16. According to the researchers estimate, about ______ of total communication is oral whereas the rest is written.
(A) 90%
(B) 85%
(C) 50%
(D) 75%
17. It is included in the types/categories of non-verbal communication.
(A) Appearance
(B) Silence
(C) Body language
(D) All
18. This includes in the basic patterns of communication trafficking.
(A) Chain
(B) All
(C) Star
(D) Wheel
19. Deliver lecture to the students in the classroom is communication trafficking method of.
(A) Chain
(B) Y or Fan
(C) Wheel
(D) None
20. In this method of communication trafficking information are conveyed person to person till the message is reached to the last person.
(A) Wheel
(B) Chain
(C) Star
(D) None