1. . Exchange of information between officers and subordinates within the organization is called.
(A) Both
(B) External communication
(C) Internal communication
(D) None
2. . Requisitions sent from one department to the other for material within the same organization is called.
(A) Communication through gestures
(B) External communication
(C) Internal communication
(D) Verbal communication
3. . Send representatives to establish rapport with the clients.
(A) External communication
(B) Internal communication
(C) Verbal communication
(D) Non-verbal communication
4. . When in the communication of message one is speaker and other is listener, it will be called.
(A) Written communication
(B) Verbal communication
(C) Non-verbal communication
(D) All
5. . This is unspoken media of communication.
(A) Non-verbal communication
(B) Written communication
(C) Verbal communication
(D) All
6. . In this type of speaking, you speak from a previously prepared outline or notes.
(A) Manuscript-reading method
(B) Memorization method
(C) Extemporaneous method
(D) Impromptu method
7. . In this type of speaking, you speak by learning the speech. But it is possible only for short talks.
(A) Extemporaneous method
(B) Manuscript-reading method
(C) Impromptu method
(D) Memorization method
8. . This speaking method is often faced by high officials, who are called upon for comments on the spur of moments.
(A) Extemporaneous method
(B) Manuscript-reading method
(C) Impromptu method
(D) Memorization method
9. . Just as you use full stop in written document, this is useful during speaking.
(A) Full stop
(B) Question mark
(C) All
(D) Pause
10. . You can speak in low or medium volume if number of persons listening are.
(A) 100 to 200
(B) 5 to 10
(C) More than 400
(D) More than 500
11. . It is included in the principles of oral communication.
(A) Completeness
(B) All
(C) Clarity
(D) Conciseness
12. . This is the feature of oral communication.
(A) All
(B) Free from error and emotion
(C) Clear oral expression
(D) Better understanding
13. . It is included in the strategic steps for successful speaking when you are speaking then.
(A) Identify your purpose
(B) Know your audience
(C) Prepare Visual Aids
(D) All
14. . Which are the audio and visual aids.
(A) Slides
(B) All
(C) Pictures
(D) Film
15. . Such messages which cannot be conveyed orally are called.
(A) Non-verbal communication
(B) Verbal communication
(C) Internal communication
(D) External communication
16. . This is a purposeful exchange of information for a predetermined purpose in a structured situation between two or more persons.
(A) Questionnaire
(B) Interview
(C) Writing
(D) All
17. . Its universal characteristic is “Exchange of information”.
(A) Questionnaire
(B) Writing
(C) Interview
(D) Conversation
18. . It is included in the list of importance of interview.
(A) Exchange of information
(B) All
(C) Increasing Understanding
(D) Selection of best Candidate
19. . Interview methods may be.
(A) By telephone
(B) By face to face
(C) Both
(D) None
20. . By this method of interview, you can get information about distant areas in your office.
(A) None
(B) By face to face
(C) Both
(D) By telephone