1. Exchange of information between officers and subordinates within the organization is called.
(A) Both
(B) External communication
(C) Internal communication
(D) None
2. Requisitions sent from one department to the other for material within the same organization is called.
(A) Communication through gestures
(B) External communication
(C) Internal communication
(D) Verbal communication
3. Send representatives to establish rapport with the clients.
(A) Internal communication
(B) Non-verbal communication
(C) Verbal communication
(D) External communication
4. When in the communication of message one is speaker and other is listener, it will be called.
(A) Written communication
(B) Non-verbal communication
(C) Verbal communication
(D) All
5. This is unspoken media of communication.
(A) Written communication
(B) All
(C) Verbal communication
(D) Non-verbal communication
6. In this type of speaking, you speak from a previously prepared outline or notes.
(A) Manuscript-reading method
(B) Impromptu method
(C) Memorization method
(D) Extemporaneous method
7. In this type of speaking, you speak by learning the speech. But it is possible only for short talks.
(A) Extemporaneous method
(B) Manuscript-reading method
(C) Memorization method
(D) Impromptu method
8. This speaking method is often faced by high officials. Who are called upon for comments on the spur of moments?
(A) Extemporaneous method
(B) Manuscript-reading method
(C) Impromptu method
(D) Memorization method
9. Just as you use full stop in written document, this is useful during speaking.
(A) Full stop
(B) Pause
(C) Question mark
(D) All
10. You can speak in low or medium volume if number of persons listening are.
(A) 5 to 10
(B) 100 to 200
(C) More than 400
(D) More than 500
11. It is included in the principles of oral communication.
(A) Completeness
(B) Conciseness
(C) All
(D) Clarity
12. This is the feature of oral communication.
(A) Better understanding
(B) Free from error and emotion
(C) Clear oral expression
(D) All
13. It is included in the strategic steps for successful speaking when you are speaking then.
(A) All
(B) Know your audience
(C) Prepare Visual Aids
(D) Identify your purpose
14. Which are the audio and visual aids.
(A) All
(B) Film
(C) Pictures
(D) Slides
15. According to the researchers estimate, about ______ of total communication is oral whereas the rest is written.
(A) 90%
(B) 85%
(C) 75%
(D) 50%
16. It is included in the types/categories of non-verbal communication.
(A) All
(B) Silence
(C) Body language
(D) Appearance
17. This includes in the basic patterns of communication trafficking.
(A) Chain
(B) Wheel
(C) All
(D) Star
18. In this method of communication trafficking information are conveyed person to person till the message is reached to the last person.
(A) Wheel
(B) Chain
(C) Star
(D) None