1. Quality means:
(A) All are true
(B) Steps taken to satisfaction of customer
(C) Performance and reliability of product
(D) To meet specific standards
2. What is the first step of quality assurance?
(A) Development of standards
(B) Identification of customer need
(C) Servicing
(D) Material control
3. A product that continues to perform its function when operated is said to be:
(A) Conformance
(B) Quality in material
(C) Reliable
(D) Performance
4. Quality control is job of following departments:
(A) Senior Management
(B) Production
(C) All are correct
(D) Quality control assurance
5. Conditions that a product meets minimum requirements of the customer is called quality of:
(A) Service
(B) Performance
(C) Conformance
(D) Design
6. Total quality management is responsibility of:
(A) Production department
(B) Supply chain
(C) Procurement
(D) All of these
7. It is a set of standards that helps organizations ensure they meet customer and other stakeholder needs:
(A) ISO-9000
(B) ISO-14000
(C) ISO-4000
(D) ISO-19000
8. Following is advantage of ISO-9000:
(A) Wastage of money, time and paperwork based on
(B) Like a vehicle to increase consulting services
(C) Fake documentation
(D) Increase Productivity
9. ISO-14000 is about:
(A) Production quality
(B) Wages of workers
(C) Environment control
(D) All of these