1. . This is a process of transmitting message to receiver in such a manner that he (receiver) understands it.
(A) Telephone
(B) Communication
(C) Telex
(D) Experiment
2. . This includes in the elements of effective communication.
(A) Clarity or Clear Purpose
(B) Avoid Irrelevant Details
(C) Think Before You Speak
(D) All
3. . This includes in the sources/channels of communication.
(A) All
(B) Written communication
(C) Gestures
(D) Verbal communication
4. . Communication is a source of human linkage.
(A) Yes
(B) Extremely no
(C) Both
(D) None of these
5. . Meaning of decoding is.
(A) Process of deleting message
(B) Process of understanding
(C) Feedback
(D) Follow message
6. . If sender sends the message in an accurate manner then receiver’s response should be.
(A) Positive
(B) Negative
(C) Mix
(D) All
7. . The response in reaction to a message is called.
(A) Encoding
(B) Act
(C) Feedback
(D) Sender
8. . The person who prepares the message is called.
(A) Receiver
(B) Message
(C) Feedback
(D) Sender
9. . This is a barrier in business communication.
(A) Language
(B) All
(C) Geographic distances
(D) Perception
10. . Exchange of information between manager and a subordinate in other words from top level to low level within the organization is called.
(A) Upward communication
(B) None
(C) Horizontal communication
(D) Downward communication
11. . When communication flows from subordinates to superiors/managers and continues up to level of the organization is called.
(A) Horizontal communication
(B) Downward communication
(C) Upward communication
(D) None
12. . When people communicate with others at their own level or at same level in their own departments or other departments, it is called.
(A) Horizontal communication
(B) Downward communication
(C) Upward communication
(D) None
13. . When in the communication of message one is speaker and other is listener, it is called.
(A) Verbal communication
(B) Written communication
(C) Non-verbal communication
(D) None
14. . This type of communication includes orders, instructions, reports and forms etc.
(A) Non-verbal communication
(B) Verbal communication
(C) Written communication
(D) None
15. . This is unspoken media of communication.
(A) Written communication
(B) Non-verbal communication
(C) Verbal communication
(D) None