1. : Which of the following is most important in professional communication?
(A) Using technical jargon
(B) Clarity and conciseness
(C) Using complex vocabulary
(D) Speaking quickly
2. : In a formal business email, which is the best opening?
(A) Hey there!
(B) Dear Mr. Ahmed,
(C) Hi Ahmed,
(D) What’s up?
3. : Which is an example of non-verbal communication in the workplace?
(A) Sending a memo
(B) Speaking in a meeting
(C) Maintaining eye contact
(D) Writing a report
4. : What is the primary purpose of a business report?
(A) To entertain
(B) To persuade
(C) To inform and recommend actions
(D) To advertise
5. : In professional communication, “active listening” means:
(A) Nodding occasionally
(B) Interrupting to clarify
(C) Paying full attention and responding appropriately
(D) Taking notes only
6. : Which of these should be avoided in formal business writing?
(A) Formal salutations
(B) Slang and casual expressions
(C) Correct grammar
(D) Professional tone
7. : In a meeting, if you disagree with a colleague’s idea, you should:
(A) Say “That’s wrong.”
(B) Ignore the comment.
(C) Politely share your perspective with supporting facts.
(D) Change the topic.
8. : Which of the following channels is fastest for urgent internal communication?
(A) Email
(B) Instant messaging
(C) Postal mail
(D) Formal report
9. : What is the main benefit of using plain language in business writing?
(A) It sounds casual
(B) It reduces misunderstandings
(C) It makes you look more intelligent
(D) It avoids repetition
10. : Which of the following is considered unethical in professional communication?
(A) Giving constructive feedback
(B) Sharing confidential client information without permission
(C) Writing a formal report
(D) Using respectful language